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Our Offices

Primary office: Folsom, CA

Contact Info

T: + 1 (916) 941-5776
E: support@stackfoundry.com

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Contact Information

If you have any problems with your order, or if you have any questions, feel free to contact us at support@stackfoundry.com. You can also call us at (916) 941-5776 Monday to Friday, 9am to 5pm Pacific Time.

Warranty Information

StackFoundry LLC strives to provide accurate descriptions and high quality merchandise. If you have any problems with your order, please let us know as soon as possible! We will do everything in our power to make it right. Any reports of problems with an order shipped more than 30 days ago cannot be serviced.

All merchandise returns for a refund or credit must be within 14 days in new, resalable condition (items for exchange fall under our 30 day guarantee). Please see our Returns Policy for further information. Important Note: Due to the nature of the development boards and products we sell, we will only accept warranty related returns for products which are clearly defective based upon construction or design. We will not accept returns for products which:

- Have been modified (traces cut, scratches, components replaced, etc)

- Show signs of over-current or over-voltage damage due to user error

- Show clear signs of electro-static discharge damage outside of manufacturing (we control ESD carefully, so should you!)

- Do not include all accessories and components in the return package

- Have other physical damage. If you product has been physically damaged in shipping, please contact us within 48 hours of delivery.

 

Returns Policy

Need to make a return? Something didn't work right? We shipped you the wrong item? If you are within the 14 day period from receiving your merchandise, please follow these steps:

- Check the Warranty Information (above) to see if your product qualifies for refund or exchange

- Contact us by e-mailing support@stackfoundry.com. Please include the reason for return (defective merchandise, wrong item ordered, etc).

- We will issue an RMA number, and include return shipping information with an e-mail. Please include your RMA number, and any other comments in your package

- Please return the item, well packed, via a traceable shipping method (UPS, FedEx, Priority Mail with Delivery Confirmation)

- Upon reception, we will process your refund or issues any exchanges within 7 days, depending on stock availability. If an item becomes back ordered, we will notify you and offer a refund if you desire.

 

Backorder Policy

We work very hard to keep our stock numbers accurate. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping.

Invoice Policy

We invoice only what we ship - you will not be charged for items which have not shipped. However, our credit card billing system will authorize/reserve funds when the order is placed, which may impact your card's available balance. If you have any questions regarding this, please contact us before you order.

Shipping Policy

We fill all in-stock orders as soon as possible. Due to normal variations in order volume, this may be up to 3 business days. We make no guarantee of same-day shipping. Once your order has shipped, a Shipping Confirmation email, with tracking information if applicable, will be sent. Any order, domestic or international, totaling over $300 USD will not be allowed to ship via an uninsured method. We do not accept C.O.D. orders. We cannot be held responsible for lost or stolen packages.

Minimum Orders

There are no minimum orders!

Large Volume Order

Please contact us if you are ordering a large quantity of any one item. We will be able to quote you a volume rate, and arrange other payment methods.

Sales Tax

All orders with a California shipping address will include California sales tax on the merchandise portion of your order, unless you provide us with an exemption permit. Tax is calculated based on the shipping zip code, or if there is some reason we don't have our tax tables up to date, the nominal rate for Folsom, CA (8.75%).

Legal: Terms of Service

Effective 10/23/2009

The use of services from StackFoundry LLC, [hereafter referred to as "Provider"] constitutes agreement to these terms.

1) Account Setup / Email on file
We will setup your account after receipt of all required account information, payment receipt verification and the conclusion of all order & fraud screening processes. Providing false contact information of any kind may result in the termination of your account.

2) Content
All services provided by Provider may only be used for lawful purposes. The laws of the State of CALIFORNIA, and the United States of America apply.

The customer agrees to indemnify and hold harmless Provider from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.

Provider services, including all related equipment, networks and network devices are provided only for authorized customer use. Provider systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Provider system(s) constitutes consent to monitoring for these purposes.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

3) Payment Information
You agree to supply appropriate payment for the services received from Provider, in advance of the time period during which such services are provided. You agree that until and unless you notify Provider of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Cancellations must be done in writing via the cancellation process provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled.

As a client of Provider, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Provider provides a thirty (30) day grace period from the time the invoice is generated and when it must be paid. Provider reserves the right to change the monthly payment amount and any other charges at anytime.

4) Cancellations and Refunds
Provider reserves the right to cancel the account at any time with or without notice. Violations of the Terms of Service will waive the refund policy.

5) Indemnification
Customer agrees that it shall defend, indemnify, save and hold Provider harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Provider, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Provider against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Provider; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Provider's server.

6) Arbitration By using any Provider services, you agree to submit to binding arbitration. If any disputes or claims arise against Provider or its subsidiaries, such disputes will be handled by an arbitrator of Provider's choice. An arbitrator from the American Arbitration Association will be selected. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator's award is final and binding on all parties. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.

7) Disclaimer
Provider shall not be responsible for any damages your business may suffer. Provider makes no warranties of any kind, expressed or implied for services we provide. Provider disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Provider and its employees.

8) Disclosure to law enforcement
Provider may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

9) Changes to the TOS
Provider reserves the right to revise its policies at any time without notice.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 916-941-5776 or send us an email at support@stackfoundry.com.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the http://store.stackfoundry.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by the provided online tools to do so. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.